Frequently Asked Questions

Appointments

  • Book your appointment at your convenience using our online booking portal, or call our friendly team directly on (07) 5530 1044 for emergency and same-day bookings. Please note that for new patients who book online, we require your credit card details at the time of booking to secure your appointment.

  • Please call us to reschedule your appointment as soon as possible. As we usually book out 1-2 weeks in advance, we cannot guarantee that your preferred time will be available if you choose to cancel and rebook at a later date. New patient online bookings are subject to a cancellation fee of $50 if the appointment is cancelled within 24 hours.

  • For previous patients, we do not charge a cancellation fee. For new patients who book online, we require your credit card details at the time of booking to secure your appointment. A cancellation fee of $50 will be charged to your card if the appointment is cancelled with less than 24 hours' notice. If you choose to reschedule the appointment, you will not be charged.

    Your credit card details are not required if you book your appointment over the phone. If you have any concerns about your appointment, including fees or treatment modalities, please give us a call and we’d be more than happy to answer your questions.

  • We encourage booking your appointment in advance to secure your preferred time, however, we strive to accommodate walk-ins whenever possible. If you have a dental emergency, please call us on (07) 5530 1044 and we'll do our best to fit you in on the same day.

Services

  • We don’t do cleans without a check-up. As part of our commitment to comprehensive care, our dentists conduct an oral health examination at every visit. This ensures that your teeth, gums and overall oral health are properly assessed and any potential issues are identified early.

  • All of our cleans are performed by our highly skilled dentists. This ensures you receive the most comprehensive care with the added benefit of an oral health examination during your visit.

  • We offer two effective teeth whitening options: in-chair whitening for immediate results in just one appointment, and take-home custom whitening trays that allow you to achieve a brighter smile at your own pace. We use the Philips Zoom! In-Office Whitening System for in-chair whitening. To learn more, please get in touch with our team.

  • To help you feel at ease during your dental appointment, we provide several anaesthetic and sedation options, including The Wand Computerised Local Anaesthetic System, nitrous oxide (laughing gas) and anti-anxiety medication. To find out the best option for you, please get in touch.

Pricing

  • The cost of your appointment can vary depending on the specific treatment or procedure required. Our dentists will always provide you with a clear estimate of the costs before proceeding with any treatment. If you have a specific enquiry, please contact our friendly team.

  • For a limited time only, we’re offering our New Patient Package for $299.* This includes a comprehensive oral health examination, professional cleaning with Airflow Dental Spa, intra-oral X-rays, 3D scans and personalised recommendations for improving your smile.

    *This is the price before your heath fund rebate. If you have private health, your out-of-pocket costs will be lower.

  • The cost of a consultation can vary depending on the nature of the appointment. Please contact us for more details, and we'll be happy to provide you with the information you need.

  • Prices vary depending on the equipment and materials used by the clinic, as well as the expertise of the clinician and the clinic’s business model. Practices that offer lower prices see a higher volume of patients, but this also means they have less time with each patient. As an independent, family-owned practice, we pride ourselves on delivering the best care for our patients. Our prices enable us to invest in the latest technology, materials and training so that we can deliver the best outcomes for our patients.

Payments

  • We accept all private health funds and all credit cards, including American Express. We also accept DVA Gold Card and the Child Dental Benefits Schedule (CDBS).

  • Yes, we have HICAPS facilities for on-the-spot health fund claims. Please remember to bring your health fund card to your appointment. If you forget to bring your health fund card, you will need to pay for your treatment in full and claim your health fund rebate after your visit.

  • At this time, we do not offer payment plans. Full payment is required up front for all treatments. If you have any concerns about the cost of your treatment, please get in touch.